Refund & Revision Policy

Gleamify creates personalized artwork from customer-provided photos and details. Because each order is made specifically for one customer, our refund policy is based on preview approval, production status, and product condition.

Artwork previews and revisions

We normally provide an artwork preview within 24-48 hours. You may request revisions before final approval. Production begins only after you approve the preview. Once a preview is approved and production begins, the personalized order cannot be canceled for change of mind.

Cancellations and changes

Contact us as soon as possible if you need to change or cancel an order. Changes are not guaranteed once artwork preparation has started, and cancellation is not available after preview approval or production begins.

Custom product returns

Personalized portraits and made-to-order products cannot be returned for personal preference, change of mind, or customer-provided errors such as incorrect photos, names, size selection, or delivery details.

Covered issues

Contact us within 30 days of delivery if your item arrives damaged or defective, is materially different from the approved order details, is the wrong item or size, or is confirmed lost by the carrier.

If a claim is approved, we may offer a replacement, partial refund, full refund, or store credit depending on the circumstances.

How to submit a claim

Email support@gleamifyart.com with your order number, a description of the issue, and clear photos or video of the product, packaging, and shipping label where relevant.

Returns

Do not return any item without authorization. Approved returns are sent to a designated return destination in Hong Kong. The exact return address and instructions will be provided only after your return request is approved. Products sent without authorization may not be accepted.

Refund processing

Approved refunds are issued to the original payment method. Your payment provider may require several business days to post the refund.