FAQ
Custom Artwork
How does the custom portrait process work?
Choose your portrait style, upload your photo, and place your order. We prepare an artwork preview before production. You can request revisions before the final artwork is approved.
Will I see a preview before my portrait is made?
Yes. A preview is normally prepared within 24–48 hours so you can review the artwork direction before production. Production begins after the preview is approved.
Can I request changes?
Yes. You can request revisions before final approval. Our goal is to make sure the artwork feels personal, polished, and right for you.
What if my photo is not good enough?
If the uploaded photo is too blurry, dark, cropped, or difficult to use, we may contact you for another photo before production.
Photos
What kind of photo should I upload?
Use a clear, well-lit photo with the face visible. For pets, eye-level photos usually work best. For people, couples, or families, choose a photo with clear faces and natural lighting.
Can I upload more than one photo?
If the product options allow multiple uploads, you can upload more than one photo. If you are unsure which image is best, contact us after ordering and include your order number.
Orders
Can I cancel or modify my order?
Orders can usually be changed within 12 hours after purchase. Because each order is personalized, changes may no longer be possible once artwork preparation or production has started.
How do I check my order status?
After your order ships, you will receive tracking information by email. Please allow several business days for tracking updates to appear after shipment.
Shipping
Do you ship to the United States?
Yes. Gleamify is focused on customers in the United States and also ships to selected international destinations.
How long does delivery take?
Orders are usually delivered in 7–12 business days after you approve the artwork, including production and shipping. Artwork preparation and the time you take to approve the preview are not included. See our Shipping Policy for details.
Refunds and Issues
Can custom portraits be returned?
Because custom portraits are made specifically for each customer, we generally cannot accept returns for personal preference or change of mind. If your order arrives damaged, incorrect, or defective, please contact us and we will help make it right.
What should I do if my item arrives damaged?
Email us with your order number and clear photos of the item and packaging. We will review the issue and may offer a replacement, refund, or other solution depending on the situation.
Contact
How can I reach customer support?
Email us at support@gleamifyart.com. Please include your order number if your question is about an existing order.
